At present times, majority of people are familiar with GTL’s technology platforms as they used to use less efficient, older, primarily premise-based systems, less feature-rich, not wholly centralized processing & storage systems. Securus operates its domestic based-call center that is staffed by Securus workers. Before, GTL indicated how the company outsourced a larger number of its client service. However, confirmed information indicated how the company entails call answer performance of 600% as compared to GTL. On the other hand, Securus applies its trained field technicians as compared to GTL while contracting most of the task to non-workers who may not have a similar vested interest to serve customers in like manner.
More so, Securus has established the biggest Voice Over Internet Protocol Corrections platform for calling over the world. The VOIP platform offers clients with routine upgrading of software that permits new products and services to be distributed seamlessly to every client at an affordable price and much easier. That is compared to the GTL’s premise-based outdated platforms. Majority of clients who applied GTL are currently using Securus platform and many have confirmed how the company’s technology including customer service is much superior to that provided by the order system of GTL. That is from customers who have experience from the both platforms.
Securus Technologies is based within Dallas, Texas and is currently serving over 3,450 clients who entail: law enforcement, public safely and corrections agencies, including more than 1,200,000 inmates within North America. The company is dedicated to serve and also link people and firms by offering emergency responses, public information, incident management, biometric analysis, investigation, monitoring products, inmate self-service, information management, communication and services with the aim of making the world a better place. The company more so focuses on linking what matters. Today, the organization has done a difference to the world!