Category: Prison Communication

Securus Technologies Meeting Clientele Needs According to Positive Consumer Feedback

Securus Technologies published some positive feedback it had received on its website with regards to using its technology to crack and prevent further crimes including prisoner-on-prisoner offenses. Securus had been given this feedback in the form of letters and emails from different prison officials across the US. Such clients are those actively involved in the prevention and resolving of crimes as well as making the penitentiary surroundings safer.

 

When publishing the comments, I discovered that Securus withheld the names of the states, counties, and prison to safeguard the innocent. Rick Smith, the Chairman, and CEO of Securus Technologies elucidated that the organization created a new product or service weekly to assist the law enforcement and correctional officers conduct their work efficiently.

 

Going through the comments, I saw one of the clients expressing how the technology from Securus helped get a search warrant and aided in the arrest of a corrupt prison officer who sold alcohol and drugs to the inmates within the facility. I also discovered another law enforcement officer explaining that through the inmate to inmate call, he overheard two siblings chatting in the background where one of the siblings was instructing the other on what to say when questioned about a recent shooting. The officer expressed how vital the conversation was to solving the case.

 

About Securus Technologies

 

Securus Technologies is a leading service provider offering civil and criminal justice technological solutions to law enforcers and corrections officers so that they can solve and prevent crimes thereby modernizing the prison experience. Securus has its head offices in Dallas, Texas and works for over 3400 stakeholders in the correctional industry as well as serving nearly 1.2 million jailbirds across North America.

 

Many public safety organizations, prisons, and law enforcement agencies depend on Securus to gain access to secure, robust and simple technology. Securus Technologies aims at offering top-notch software solutions while maintaining impeccable customer service in its industry.

 

Some of the technology provided by Securus included linking inmates to their loved ones, connecting correctional staff with crucial information, connecting the dots for investigative leads, linking emergency respondents to those in need as well as giving prisoners access to technology.

 

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Categories: Prison Communication

Securus Challenges Global Tel Link (GTL) to Technology Bake Off

At present times, majority of people are familiar with GTL’s technology platforms as they used to use less efficient, older, primarily premise-based systems, less feature-rich, not wholly centralized processing & storage systems. Securus operates its domestic based-call center that is staffed by Securus workers. Before, GTL indicated how the company outsourced a larger number of its client service. However, confirmed information indicated how the company entails call answer performance of 600% as compared to GTL. On the other hand, Securus applies its trained field technicians as compared to GTL while contracting most of the task to non-workers who may not have a similar vested interest to serve customers in like manner.

More so, Securus has established the biggest Voice Over Internet Protocol Corrections platform for calling over the world. The VOIP platform offers clients with routine upgrading of software that permits new products and services to be distributed seamlessly to every client at an affordable price and much easier. That is compared to the GTL’s premise-based outdated platforms. Majority of clients who applied GTL are currently using Securus platform and many have confirmed how the company’s technology including customer service is much superior to that provided by the order system of GTL. That is from customers who have experience from the both platforms.

Securus Technologies is based within Dallas, Texas and is currently serving over 3,450 clients who entail: law enforcement, public safely and corrections agencies, including more than 1,200,000 inmates within North America. The company is dedicated to serve and also link people and firms by offering emergency responses, public information, incident management, biometric analysis, investigation, monitoring products, inmate self-service, information management, communication and services with the aim of making the world a better place. The company more so focuses on linking what matters. Today, the organization has done a difference to the world!

 

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Categories: Prison Communication